Out of Hours Administrator

• Are you a savvy Customer Service Assistant looking to work Out of normal Office Hours who thrives on providing a first-class service experience?
• Would you like to pursue a career within Facilities or already have Facilities Management experience?
• Are you looking for a role that offers flexibility and working remotely from home?

The role is perfect for someone who has proven experience in customer service, looking to work completely remotely from home with a flexible working pattern. Based in West Lothian, you will work on a 4 days on, 4 days off schedule. Salary is negotiable for the right candidate depending on experience, plus 28 days annual holiday and all office equipment will be provided.

Role Overview

You will manage the Out of Hours service and work hand in hand with their clients. You will work in partnership with this vibrant Customer Service and Help Desk Team who provide a first line of support for Technical, Building Management and Facilities Services, managing any open tickets, quotes and general administration from the team that requires follow up as well as handle any new queries received during Out of Hours. You will be an experienced Customer Service Administrator, experience in facilities management would be preferable but not essential. Naturally you will be confident and savvy, can work unsupervised and on your own initiative. You will have a good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk Management client which is why previous experience is preferable as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.

Duties include: 

• Answering Incoming Telephone Calls.
• Logging & Deployment of job orders.
• Dealing with client queries.
• Preparing client quotations.
• Preparation and collation of job updates.
• Ensure their Global Platform is up to date and accurate.
• Liaise with Supplier and Clients alike.
• Provide first class customer service.
• Strong verbal and non-verbal communication skills.

Skills and Experience required:

• Ability to use own initiative as majority of time will be spent unsupervised.
• Excellent time keeping within the role and in communication with clients.
• Good attendance, organisational and problem-solving skills.
• The ability to multitask as well as being a team player.
• Good working knowledge of Microsoft packages including excel.
• Experience of working in facilities or commercial FM helpdesk role is preferred but not essential.