Area Manager

Purpose of role

• Caudwell Youth’s vision is that “Every young person at-risk can access individualised support and opportunities to shape their futures.” The Operations Team play a key role in achieving this vision.
• You will be responsible for ensuring the Charity achieves its aims and objectives and fulfils its operational plan effectively by providing high quality support services, providing person centred longterm mentoring for young people.
• You will have key responsibility for your geographical area, be the key point of contact for referrals and networking to ensure quality service and positive working relationships with key stakeholders.

KeyDuties

• Manage your geographical area and day to day smooth running of Caudwell Youth’s operational delivery.
• Responsible for a team of Youth Support Coordinators to deliver charity objectives.
• Confidently engage with key stakeholders to present our service offer.
• Manage, build and understand effective referral pathways according to the partners in your area.
• Support your team in managing their caseloads effectively in a solution focussed approach.
• Support Operations Director to ensure the voice of our young people is integral to our delivery service, through the Caudwell Youth Collective.
• Support Youth Support Coordinators with their risk assessments for young people to ensure that we are needs led.
• Develop a multi-agency person-centred approach for the young people you are working with, to ensure your young people have the right support at the right time.
• Report any safeguarding concerns to the DSL, with support from the Operations Director.
• Ensure your team and volunteers have uploaded accurate and effective data onto our CRM.
• Identify training and development opportunities and needs for your geographical team.
• With support from the Operations Director, work with the Fundraising team to produce reports and analysis of young people’s outcomes.
• With support from the Operations Director, provide effective feedback and observations relating to continued service development.
• Ensure that the performance management framework guidelines are followed, managed and issues raised relating to staff performance.
• With support from the Operations Director, ensure the integrity and effectiveness of volunteer based support for young people.

Person Specification

• Excellent knowledge and understanding of young people services in the UK
• Excellent programme management and planning skills
• Strong people skills: demonstrates empathy, leads by example, and contributes to building a desirable team culture
• Commitment to equality and diversity
• A positive attitude with a proactive and flexible approach to work
• A good understanding of safeguarding and confidentiality
• A full driving licence, with access to a vehicle and have business insurance cover on your policy

Experience: 

• Experience of managing a team within the charity sector using management framework
• Experience of working with statutory services to support at risk young people
• Experience of working to agreed delivery targets, monitoring outcomes, programme evaluation and report writing
• Experience of managing and completing priorities to deadlines
• Excellent presentation skills to external stakeholders

Desirable Criteria 

• Experience of liaising and relationship building with local networks
• Awareness of other local charities
• Understanding of young people at-risk
• Use of software such as Office 365 and Better Impact

Why work for us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Westfield Health cash reimbursement plan, including wellbeing support and Employee Assistance
• Programme with Health Assured
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team