Fast Park Customer Service Advisor

Valet parking doesn’t get more exciting than FastPark.

Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport.

You can hear more about the role and other opportunities with Edinburgh Airport Services here.

What you’ll be doing

• You will engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote parking area for long stay parking.
• On the day of return, you will safely deliver the passengers car back to the FastPark facility ready for collection.
• Other duties include hosting in our reception area to support customers with the check in service through our self-service check in kiosks.
• Manning our photo booth area to ensure customers are supported with the entry process.
• Supporting customer queries in our Ferry Lane zone.
• Supporting the Key Allocators with key duties, this would be loading of return lockers.
• Key Audits to ensure our customers cars are safe and in the correct place.

What we’re looking for

To apply for this role, you’ll need

• A full UK Driving license, held for a minimum of 3 years, and with no more than 3 penalty points current at any time
• To be a motivated team player, who can excel in customer service.
• Good communication skills
• To be a safe and confident driver

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

What we’ll offer you

• Pension scheme
• 28 days holiday, based on full time roles, increasing with service
• Annual discretionary bonus
• Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
• Free car parking on site and when you go on holiday