Supporter Experience Team Leader

Join Our Team: Supporter Experience Team Leader at St Gemma’s Hospice

Are you ready to lead a passionate, dedicated team making a real difference? We have an incredible opportunity for a Supporter Experience Team Leader to join St Gemma’s Hospice, one of Yorkshire's leading and most loved hospices. This is your chance to help us provide exceptional care and support to our generous donors and supporters, all while leading a dynamic team on a mission to make an impact.

As the Team Leader, you'll play a vital role in ensuring our donors feel appreciated and valued. You'll work closely with the Fundraising Team to ensure that donations are processed smoothly and that our supporters’ details are up-to-date and accurate in our fundraising database. But that’s not all—this role will see you taking the lead in overseeing our brand-new Supporter Hub, providing expert guidance and assistance to visitors who are eager to contribute to our cause.

If you’re someone with a background in supporter experience or customer service, and you’re passionate about making a positive impact, this is the role for you. Your leadership and dedication will help us create lasting connections with our supporters, ensuring they receive the very best in recognition and care as we continue to serve the people of Leeds and their families during some of their toughest moments.

Closing date: 31st March 2025

Interviews: Provisionally scheduled for Thursday 10th April 2025

We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement prior to the closing date if a sufficient number of applications are received.

About us

St Gemma’s Hospice is an independent Leeds-based charity and one of the leading hospices in the UK, providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients, families and carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and at our Out-Patients.

We have around 300 employees working across the main Hospice site in Moortown, Retail Hub in Bramley, a large chain of charity shops, and out in the community. We offer career opportunities both in our multi-disciplinary clinical team and in a wide range of non-clinical roles, all of which contribute towards local patient care. St Gemma’s Hospice has a team of approximately 800 volunteers, working in a variety of roles supporting departments throughout the organisation.

The benefits

• Maternity / Paternity leave
• Generous holiday
• Personal pension plan
• Employee assistance programme
• Free parking (Hospice Site)
• Wellbeing support
• Subsidised Meals (Hospice Site)
• Learning & teaching