Front Desk Service Associate

Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role: Community Associate

As a Community Associate (our version of Front Desk Service Associate), your role goes far beyond reception duties. You’ll be the heart of our workspace, blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.

Key Responsibilities:

As part of our vibrant Community team, you’ll be at the forefront of delivering exceptional service and creating a welcoming environment for our members. While every day brings something new, your responsibilities will include:

• Front Desk & Member Support; Be the go-to person for members, managing the front desk and delivering excellent customer service.
• Housekeeping & Compliance; Conduct cleaning and site checks to keep our spaces safe, compliant, and looking great.
• Operational Excellence; Resolve building and member issues promptly and assist the Community Manager in maintaining security and compliance.
• Community Initiatives; Event management for our popular member initiatives, such as Cake Wednesdays and Friday Drinks Trolley, to foster a lively, connected community.
• Building relationships with members; Anticipate needs, offer support, and find ways to surprise and delight.

Requirements

Who You Are

We’re looking for someone who is:

• Charismatic: Positive, engaging, and approachable.
• Resilient: Stays proactive and positive, even when challenges arise.
• Service-Minded: Thrives on helping others and delivering great experiences.
• Hardworking: Willing to roll up your sleeves and take on any task.
• Detail-Oriented: Notices the small things and takes action to maintain high standards.

Benefits

Why Join Us?

• Salary: £26,250

• Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break.
• Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme.
• Growth: £150 personal growth budget, learning resources, and regular lunch & learns.
• Community: Two workdays per year for charitable activities, team outings, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!).

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.