Floating Support Worker

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Floating Support Worker

Salary: £20,188 per year (FTE £25,235)    

Hours: 30 hours     

Contract type: Fixed-Term-Contract till 31^st March 2026

Location: Mendip, covering Somerset

The Role: The Floating Support Worker will be responsible for providing practical and emotional support and advice to vulnerable and complex adults who are already accommodated and/or homeless or in unsuitable/insecure housing. You will develop and maintain a high level of face-to-face contact with clients to maximise engagement, and reduce barriers to obtaining or sustaining accommodation. There will be an anticipated maximum caseload of ten clients, although, subject to slight change based on assessed complexity of cases.

Responsibilities include: 

• Conducting needs assessments of at-risk and vulnerable people to establish an effective plan to support vulnerable people to obtain or sustain accommodation.
• Maintaining regular contact with at-risk and vulnerable clients for as long as needed, implementing the support plan and undertaking appropriate support actions.
• Supporting vulnerable and complex tenants to access support, care, health and community services.
• Provide quarterly case studies and reports on outcomes.

Qualifications / Requirements: 

• Previous work with vulnerable and complex clients in a similar or related field/environment, or lived experience
• Dealt with people across a broad range of housing and/or other work-related situations, handling potentially stressful situations and supporting clients in a trauma-informed way
• Empathy and understanding of the needs of Julian House clients.
• A valid UK driving license and access to a vehicle

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.