Void Coordinator

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. 

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.  

More about the team

Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially. 

Reporting to the Operations Manager, we are looking to recruit a Void Coordinator on a permanent basis, based on site in Bath 5 days a week.

More about your role 

You will be responsible for managing a portfolio of void properties to exceed client expectations, service levels and KPIs.

Managing vacant units on the availability list and finding suitable tenants for as many of these properties as possible, you will be able to respond to queries in an effective and efficient manner. As well as managing portfolio property visits, you will book in with tenants and arrange 3rd party Inventory Clerks within a set time frame. Any issues will be raised with the maintenance team and reports forwarded on the relevant departments. 

In addition, you will respond to void emails, picking up initial enquiries and passing these on to the wider team. 

Important Notice: The earliest start date for this position is 1st April. We appreciate your understanding and look forward to welcoming the right candidate to our team.

More about you 

The ideal candidate will have previously worked in a customer service role. Experience with Microsoft packages such as Word, Teams, Outlook and Excel are advantageous. Communication skills as well as stakeholder engagement are essential.

Experience & Skills

• Experience in an administration/ customer service role,
• Experience with MS packages such as Word, Teams, Outlook and Excel,
• Strong attention to detail,
• Excellent communication skills,
• Strong stakeholder engagement.

The benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

Employment Type: Permanent
Hours per Week: 37
Grade: 6
Closing Date: 21 January 2025