Assistant Hotel Manager

We’re thrilled to introduce Roomzzz, a vibrant and growing collection of aparthotels located in prime city spots, right where the action is! Nestled in the heart of Manchester, Roomzzz Manchester Victoria offers luxurious accommodation that’s perfectly placed for exploring this bustling city.

We’re on the lookout for an Assistant Hotel Manager to join our warm and welcoming team!

At Roomzzz, we’ve reimagined city stays by blending the comfort of a hotel with the flexibility of a serviced apartment. Our mission? To give guests more of what they love—more space, more freedom—and none of what they don’t.

We’ve added fully equipped kitchens so guests can whip up their own breakfast or grab a coffee and croissant from our convenient ‘Grab & Go’ in the lobby.

Staying at Roomzzz feels like having your very own stylish city apartment—with the bonus of someone else tidying up and delivering fresh, fluffy towels.

It’s all about making our guests feel at home, so they can kick back, relax, and enjoy their stay. After all, they deserve it—and we’re proud to make it happen!

Main Duties:

• Manage induction and basic skills training of Reception team.
• Ensure the team is technically efficient and to carry out items of technical traning needs.
• Oversee management of all reservations and group bookings.
• Responsible for all daily revenue controls, deductions, refunds and revenue management of the department.
• Guest services such as wake-up calls, telephone messages, information requests etc are professionally and consistently done to maximise guest satisfaction.
• Duty Management of shifts.
• Manage inventory on various 3rd party websites by ensuring they are constantly monitored and updated.
• Carry out daily Housekeeping room checks and to report on any issues arising.

Required Skills:

• Excellent customer service skill.
• Strong communication skills both written and verbal.
• Experience in the hotel industry, ideally in a supervisory role.
• IT Literate.
• A desire to be fully involved in a successful business.
• Organised with the ability to multi-task.
• Enthusiastic, team-orientated and the ability to successfully work with others.

In addition to working within our team, you will receive some great benefits;

• A range of flexible benefits to help you in and out of work.
• Free Uniform.
• Generous Incentive scheme.
• Pension Scheme.
• Fantastic company discounts.
• Progressive training plans and communication structure.

Please note this position is 40 hours per week, 5 days over 7 on a rota basis. Weekends will be included based on the needs of the business!