Motor Claims Handler

Motor Claims Handler – Starting salary between £25,100 to £28,500 (depending on hours, skills and experience) plus additional benefits 

Our standard full time contracts are for 35 hours per week (with options for part time working).

Due to continued growth in this area of the business, we have some exciting opportunities available in our Personal Lines Motor Claims Team.

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.   

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6.15pm (Monday – Friday)

A bit about the job

Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs. You may join our specialist Liability team, reviewing complex cases to determine who is at fault for an accident, or our Overseas team helping customers who have had an accident abroad.

Across all of our Personal Lines claims teams, you need to work proactively to ensure we minimise the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, in a heavily telephony based role, and be comfortable making quick decisions to get the right outcome for our customers.

Skills and experience we’re looking for: 

• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities 
• Team player mentality, with a willingness to learn and help others out 
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first 
• Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey 
• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word. 

What you’ll get for this role 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,100 and £28,500 based on a 35 hour week (depending on location, skills, experience, and qualifications) 
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools