Control Room Operator - NCC

The National Communications Centre works on a 4 on 4 off days and nights shift pattern offering plenty of flexibility and work/life balance for those that require it. Our shifts are 12 hours in duration offering a minimum of 42 contracted hours per week. There are 4 teams in the department each lead by a Team Leader and consisting of three further operators.

Role Responsibility:

• Monitoring the health, safety and welfare of field based personnel (typically security guards)  through completion of welfare calls and effective escalation where needed
• Producing timely and accurate incident reports for circulation and escalation to operational management
• Out of hours support to our field based Operational Management teams across the country
• Acting as a central point of contact for all G4S staff
• Providing support to the Operations Teams in using our processes and systems to their full capability
• Out of hours scheduling and deploying security personnel across the country in line with client contractual requirements.
• Ad hoc tasks supporting the collation and organisation of data supporting our frontline operations
• First point of contact for enquiries from the general public
• First point of contact for enquiries out of hours from our client base

About you:

• Previous experience in the security industry preferred but no essential
• Previous experience of working in a contact/communications centre is also desirable but not essential
• You will be a team player - sometimes taking responsibilities for actions and supporting the other members of the team
• Knowledge of the creation of spreadsheets and manipulation of data in them would be a distinct advantage but not essential
• You will be able to prioritise your workload whilst under pressure
• You will have good communication skills at all management and employee levels
• You will have attention to detail, with excellent written communication skills
• You will be proactive in your approach to work and know what exceptional customer service looks like

In return: 

• Basic salary of £12.21 per hour 
• Plenty of overtime opportunities (expect to earn circa £28K+ with some overtime)
• Excellent opportunities for career progression within both the department and organisation
• Full training and support in the role will be provided from day one
• Free Parking
• 21 days annual leave
• Pension and Life Assurance scheme

‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more