Retail Shop Manager

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Retail Shop Manager

Salary: £18,740 per year.

Hours: Part-time role (30 hours per week), with the option to discuss a full-time position if preferred.

Contract type: Permanent

Location: Trowbridge

The Role: To manage a Julian House shop; To ensure effective and efficient management of volunteers, paid staff, premises, and stock; To maximize sales and achieve agreed performance targets; To ensure that all appropriate standards of security and health and safety are met. To positively promote the charity and its message to members of the public and other stakeholders.

Responsibilities include: 

• Achieve the shop income and profit targets by maximizing sales, minimizing costs and constantly looking at better ways to promote the business, working with the area manager to create a shop environment which meets the needs of the business.
• Be the main key holder for the shop - responsible for opening and closing and attending emergency call outs.
• Actively recruit and train volunteers to support the efficient running of the store and promotion of charity aims.
• Ensure that all administrative and financial procedures are followed, including - banking of money, weekly returns, petty cash account, KPI’s, volunteer records etc.
• Ensure own safety, and the safety of those around. Comply with duties under the Health and Safety legislation.

Qualifications / Requirements: 

• General management, preferably in retail.
• A proactive, customer focused approach to work, demonstrating responsiveness and flexibility.
• Basic Knowledge of Health & Safety, Fire Regulations and ability to identify potential risks.
• Retail experience.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators
• For all the fantastic and valuable work you'll be doing, this makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands.

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.