Telephone Sales Consultant

Inzuzo Ltd forms an integral part of TFAS Enterprises which aims at combining world class financial advice with cutting edge digital marketing technology. As a market leading partner for many of the largest and leading organisations across the UK in the financial services industry, our rapidly growing team of industry experts are looking to appoint a self-motivated Telephone Sales Consultant.

Why us?

Innovation is at the forefront of our company; we are committed to pushing boundaries and embracing limitless possibilities. We foster a culture that empowers our employees to thrive and pride ourselves on our team centric culture.

As a proactive and results-driven Telephone Sales Consultant, you will play a crucial role in getting to know your customer, understanding what motivates them, what their goals are, and providing a premium service that connects them with our panel of clients by the means of inbound and outbound calls.

Benefits

Realistic earnings in advance of £32,000, generous company benefits, including 24-hour access to wellbeing support, excellent work-life balance, and fantastic development opportunities.

37.5 hours per week Monday - Friday - A mix of three early shifts (09:00 - 17:30) and two late shifts (10:00 - 18:30) (16:00 Friday Finish)

Key Responsibilities 

• Conduct outbound calls to consumers
• Receive inbound calls
• Provide solutions in line with consumer objectives
• Maintain workflow effectively
• Update the CRM accurately and consistently
• Adhere to OFCOM standards and TCF
• Provide fair and reasonable outcomes for all consumers and clients
• Ensure all information referred externally is accurate and professionally annotated
• Achieve all KPI benchmarks

Experience / Qualifications / Skills

Qualifications

Desirable

• RO1 / CMAP / DIPFA or higher

Experience
Essential

• Experience of working in a target driven environment

Desirable

• Experience working in the financial sector or in a regulated environment

Skills

• Strong communication skills
• Strong attention to detail
• Excellent interpersonal skills
• Excellent time management and organisation skills
• Ability to self-manage and motivate themselves
• Ability to work to deadlines and meet targets
• Passionate about hitting targets and earning bonus

Behaviours

Our Company Behaviours are central to our culture and pivotal to our success. We're not just looking for employees; we're looking for individuals who embody our values and want to contribute to our shared mission.

• Open – Relate and communicate with others, adapting your style to everyone.
• Positive – Being optimistic and encouraging a positive mindset.
• Professional – Exhibiting a courteous, conscientious, and business like manner.
• Leadership – Drive the company vision and positively influence those around you.
• Cooperative – Work together and support each other to learn and grow.
• People Focused – Delivering the best service and adding value to our clients

Employee Benefits

• 25 days annual leave plus Bank Holidays increasing by 1 day each year after 3 years service (maximum of 5 additional days)
• 4pm Finish on a Friday
• Annual performance related Company bonus and salary review
• 4 x Death in Service
• 5% Employer pension contribution
• 24 hour access to our Employee Assistance Programme with Health Assured
• Opportunities for continuous professional development
• Buying and selling annual leave scheme
• Regular social & charity events throughout the year
• 1 hour lunch break and 2 x 15 minute breaks

Job Type: Full-time

Pay: £24,000 - £26,000 per annum

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus
• Yearly bonus

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Financial planning services
• Health & wellbeing programme
• Referral programme
• Sick pay
• Transport links

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person