Administrator

We are thrilled to offer an exciting opportunity for an Administrator to join our dedicated Bladder and Bowel Service (BABS), a multi-professional team serving the BNSSG area. As part of our service, we provide essential care and treatment for adults with continence or bladder and bowel issues. We also support residential and nursing homes with expert continence management.

In this role, you’ll play a key part in ensuring the smooth running of the service, working closely with specialist nurses and the wider administration team whilst supporting patients throughout their care journey.

We offer flexible hybrid working, but you’ll need to be available to travel to BNSSG bases for meetings, training, and other service needs.

Working hours: Monday-Friday, 8 AM - 5 PM. You will be required to work Fridays, other working days to be discussed at interview.

If you’re an organised, proactive administrator with a passion for healthcare, we’d love to hear from you!

Main duties of the job

• Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. 
• Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
• Maintains records relating to medical devices and/or other equipment.
• Responsible for small expenditure amounts and ordering stationery/equipment/supplies within delegated authority
• Creates and maintains accurate records and documents (paper/electronic) in line with information governance, documentation and confidentiality guidelines.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Person specification
Communications
Essential criteria

Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).

Planning

Essential criteria

• Prioritises own work to meet deadlines in conjunction with colleagues and prioritises on-going work with guidance.
• Data & Resources

Essential criteria

• Creates and maintains accurate records and documents (paper/electronic) in line with information governance, documentation and confidentiality guidelines.

Experience
Essential criteria

• Able to communicate calmly and professionally with colleagues/ patients/ clients/visitors/others who may demonstrate challenging behavior.

Other
Essential criteria

• Flexible to meet service needs which can be unpredictable