Service Manager (Supported Housing & Trainer Tenancies)

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Service Manager (Supported Housing & Trainer Tenancies) 

Salary: £31,400 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Exeter

Additional information: 

• Valid driver's license and access to a car for business purposes
• Participation in an out-of-hours on-call rota

The Role:

We’re looking for a passionate and dynamic leader to oversee our Supported Housing service, this includes 31 units for medium-support clients and 8 units for young people (18-24) with care or homelessness experience. You’ll manage a dedicated team of at least six staff, ensuring the smooth, safe, and efficient running of 39 supported accommodation units in Exeter.

In this role, you'll take the lead in delivering high-quality, person-centred support. From maintaining health & safety standards to working closely with referral agencies and maximising occupancy, you'll be at the heart of creating a stable and supportive environment for those who need it most.

If you're ready to make a real impact and be part of a team that changes lives, we’d love to hear from you!

Responsibilities include: 

• Provide leadership, develop and maintain vision, planning and direction that meet statutory and organisational quality standards while prioritizing the needs of our service users
• Lead the team to provide a trauma-informed approach to those in Julian House supported accommodation, empowering them to identify and develop strengths and realise personal goals
• Take responsibility for the day-to-day management of any relevant buildings, including maintenance and safety issues, ensuring that regular inspections are completed and records
• Establish effective productive relationships with key stakeholders across Devon
• Managing and monitoring KPI’s to reflect accurate and effective Support Plans and Risk Assessments

Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

Qualifications / Requirements: 

• A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel for work
• Experience working with vulnerable adults and/or people with complex needs and challenging behaviours
• Assessment, planning and caseload management of complex needs clients

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment (pro-rata for part time staff) 
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.